Faro.se policy for data management and cookies

Faro.se respects your privacy and the right to control your personal data. We will be completely transparent about what information we collect and why, and we will protect it as securely as possible.

Faro.se policy for personal data describes what data we collect, for what purpose, how you can have control over your data and how you can contact us. This privacy policy applies when you use, web pages and services that are part of a website that is administered by The company. Faro.se is responsible for personal data in accordance with these conditions and is responsible for processing in accordance with current legislation.

Here you can see a summary of what happens on the website during your visit:

We track customers' web activity in order to provide better experiences both in terms of the use of our websites and services. This is done with the help of cookies, these cookies do not contain any other personal information and the information is only used in aggregate form for statistics.

With your consent, we collect personal data on special occasions for the purpose of marketing communication, product information and customer communication.

We perform automatic profiling based on web activity, and your profile can be used for marketing purposes

What is a personal information?

Personal information is all information that can be directly or indirectly (ie together with other information) linked to you, such as name, photo, social security number, IP address and email address.

Personal data that we collect and handle

We collect the information primarily directly from you as a customer. Examples of personal information we collect are your name, contact information for you such as mobile phone number and e-mail address.

Faro.se registers, or may register your personal information in connection with you:

- Is a customer with us.

- Visit our website or our platforms in social media.

- Participates in our marketing activities or customer surveys.

- Communicate with us in other ways, eg via contact forms.

When you communicate with us

You can choose to communicate with us in many different ways, e.g. via social media, contact forms or calls and emails.

When you communicate with us, we handle information that you provide to us, for example:

- Name and contact information

- Information about your point of view, question or matter

We handle your personal information to:

- Answer questions and handle your case, eg remedy errors, handle complaints and questions about lost property

- Deliver ordered information.

- Improve our services and the information we provide and publish via our website

Legal basis for the handling: We handle your personal data for our and your legitimate interest in handling your case (balancing of interests).

Storage time: We store your personal information for up to 12 months after the case is closed to ensure traceability in your communication with us.

When you participate in marketing activities or customer surveys

In connection with marketing activities (lectures, competitions, campaigns, recording of podcasts, etc.) or in connection with customer surveys (surveys and interviews, by telephone), we handle the information you provide to us, including names and contact information.

We handle your personal information to:

- Manage marketing activities or the customer survey, including giving feedback to you

- Create reports and other material.

- Inform about and offer you new marketing activities and customer surveys

- Produce statistics from marketing activities and customer surveys, in order to improve our services

Legal basis for the handling: We process your personal data for our and your legitimate interest as described above (balancing of interests) and supported by performance of contracts when administering competitions. If our treatment requires your consent, we will obtain your consent before starting treatment.

Storage time: We basically save your personal information for 1 month after the activity has ended.

When you use our website

When you visit our website, we handle:

- Information on how to integrate with and use our website.

- Information about your visits to our websites, through so-called cookies. For more information on how we use cookies, see About Cookies below.

We handle your personal information to:

- Provide digital tools and services

- Give you support.

- Maintain, test and improve our digital tools and services

- Detect and prevent security attacks, such as virus attacks

Storage time: We save your personal information for 1 month after you have used our digital channels.

When we have an obligation under law

In addition to what is described in the points above, we handle your personal data in certain cases when we are obliged by law, for example due to our accounting obligation, or at the request of an authority.

Legal basis: When we handle your personal data due to our legal obligation, we do so with the support of a legal obligation.

HOW DO WE PROTECT YOUR PERSONAL DATA?

Your privacy is important to us and that is why we focus on safety. We take measures to protect your data in accordance with the Data Protection Ordinance as well as established guidelines for information security. This means that we have routines and rules regarding data protection, for example that we send your information in a secure manner and ensure that the staff only has access to the information they need to perform their work. We also log events in our IT systems and archive data without searchability when your personal data must be stored for a longer period (eg according to the Accounting Act).

Collection with consent

By filling in a consent form on the website (eg subscribing to newsletters, receiving offers, etc.), you agree that your personal information (eg your name, telephone number and e-mail address) may be used for the purpose that exposed in connection with where you are asked to fill in your personal information.

When you visit our website, you also have the choice to accept or refuse that we may use cookies, both so-called first-party and third-party cookies. Such cookies follow you and your surfing behavior in order to offer you marketing based on your behavior.

How we use collected information

Faro.se processes personal data mainly for the purposes set out below and for any additional purposes stated at the time of collection:

- To fulfill orders for goods via one of the platforms offered by us

- To enable good customer service and follow-up, such as handling your inquiries, correcting incorrect information or sending information that you have requested, e.g. Newsletters, quotes or the like.

- Information about ordering a service is stored and analyzed, and forms the basis for offers and discounts as well as marketing of both a general and targeted nature;

- To be able to administer customer profiles, conduct analyzes and market research;

- For system administration and to produce statistical data on our users' behavior and patterns. This can not identify any individual but takes place on an aggregate level;

- To develop, deliver and improve our products and services through analysis of user behavior on our websites.

- Personal data is also used in analysis to perform segmentation / profiling, to be able to develop targeted offers and services

- To contact you via SMS, e-mail or post about other offers, promotions or services that we believe may be of interest to you, please note that you can decline this marketing at any time;

- To be able to give you relevant recommendations, offers and customized services based on what others with similar behavioral patterns have been interested in, what you have chosen for service, looked at and shown interest in.

- To help us develop our website and to improve your user experience of the platforms offered by us.

- To send important messages such as communication about changes in our terms and policies;

Information that can be disclosed to third party suppliers

We may share information with other companies that process data on our behalf in order for us to perform our services. This can e.g. is about analysis, distribution, delivery or other services to maintain and apply our terms of use and delivery terms. However, high security and confidentiality are always observed in all handling of personal data.

Faro.se cooperates only with partners who process personal data within the EU / EEA or with companies that maintain the same level of protection as within the EU / EEA by e.g. have acceded to the so-called Privacy Shield agreement between the EU and the USA.

Third Party

- Hosting -

One.com A / S

Kalvebod Brygge 24.7

1560 Copenhagen V

Denmark

One.com A / S is the company that provides us with our hosting services. They can only come into contact with your personal information if you want to be the owner of a website that has been provided through us.

In addition to these third parties, the database and its contents will remain with us Faro.se. Your personal data will not be passed on by us or our representatives for the use of additional third parties in any form, unless we have received your permission or are obliged to do so by law.

About cookies

Faro.se (* The company *) uses so-called cookies on its websites. A cookie is a small data file with text that is saved in your browser. We use cookies for technical reasons and to facilitate the user experience of Faro.se web services. Cookies are also used to measure traffic on our website and for statistics. By accepting all services, you allow {{services}} to be loaded. These services are divided into the groups {{serviceGroups}} according to their purpose (affiliation is marked with superscript numbers).

Some services process personal data in insecure third countries. By consenting to the use of these services, you also consent to the processing of your personal data in these unsecured third countries in accordance with {{legalBasis}}. This entails risks that your personal data will be processed by authorities with the purpose of checking and monitoring, perhaps without the possibility of legal objection.

Are you under {{minAge}} years old? Sorry, you are not allowed to consent to this service to view this content. Ask your parent or guardian to consent to the service with you!

We use cookies so that you can use our website in the way we intended and to be able to give you as a visitor a better experience.

Cookies are also used to collect statistics about the number of visitors to the websites and to collect information about how our websites are used and how we can improve them. This information enables us to develop and optimize our website. Finally, cookies are used by Faro.se for marketing purposes.

Google Analytics & Google Tag Manager

We use cookies to be able to provide better experiences both in terms of the use of our websites and services. Some cookies are used to collect statistics about the number of visitors to the websites while others are used to obtain information about which operating system and which browser, as well as which versions of these, the visitors use, how our websites are used and how we can improve them, which pages which are popular and less popular, etc. Google Tag Manager is used to simplify the implementation of these cookies.

This information enables us to develop and optimize our websites. These cookies are used to get an idea of how visitors use our website and thereby improve content, navigation and structure. The information collected in these cookies (including your IP address, however, this is not disclosed by Google to users of their services, in this case Faro.se) is passed on to and stored by Google Inc. on servers in the USA. Google may transfer this information to third parties if required by law or in cases where a third party processes the information on Google's behalf. Google will not associate IP addresses with any other data held by Google.

Read information about how Google uses data, as well as information about how you can block cookies from Google Analytics

These cookies do not contain any other personal information and the information is only used in aggregate form for statistics.

Social networks

Our website sometimes embeds content and sharing tools from social networks, such as Facebook, Twitter and Youtube. These suppliers may thus use cookies on the Faro.se website. We have no access to, and can not control, these cookies or the information they collect. For more information, you can check the relevant third-party websites, and how you can opt out of them.

Read more about Instagram

If you do not want to allow the use of cookies?

All browsers are different, but most are set to allow the storage of cookies. To deny permission for cookies, you can either set the settings for your browser to give you a warning at any time a browser wants to place a cookie on your computer, turn off the storage of cookies, or turn off the use of the cookies we have on our website. For more information on this, see your browser's help function.

If you choose to deactivate cookies, you will lose several benefits on our website, and parts will not work as well as you as a visitor expect. If you wish to be forgotten on our website, you empty your cookies on our website according to instructions from the browser you use. You can opt-out by using an extension to delete cookies that you can download for Microsoft Internet Explorer 11, Google Chrome, Mozilla Firefox, Apple Safari and Opera. https://tools.google.com/dlpage/gaoptout?hl=en

Legal basis, storage and thinning of personal data

By submitting information to us, you give your permission to Faro.se registers and stores information about which service you have purchased and processes the specified personal data for specified purposes. As a legal basis for treatment, we will refer to the fulfillment of Agreement, Legal Obligation or Consent. If Faro.se uses legitimate interest as a basis, it will only be done for the purposes stated above.

Please note that you can revoke your consent at any time by contacting us, for contact information see the heading Contact Us.

The processing takes place in accordance with current legislation and means that personal data is not stored for a longer period of time than is necessary with regard to the purposes of the processing. Faro.se will store your personal information as long as you are a customer with us. Data is thinned out when it is no longer relevant or necessary for analysis or direct marketing for the purposes for which it was collected. Some information can be retained longer when required due to other legal requirements, such as the Accounting Act. High security and confidentiality are always observed in all handling of personal data.

Your rights and choices

You have certain rights under data protection law. If you want to exercise any of your rights, you can contact us via the contact information in the next section.

- Access to your personal information - you have the right to receive a confirmation of whether we process your personal data and an extract of which data is processed

- Request correction - you have the right to have incorrect information corrected

- Request to be deleted - you have the right to have your information deleted in certain circumstances

- Objection to treatment based on our legitimate interest and to treatment for direct marketing- you have the right to object to the processing of your personal data or that the processing is restricted

- Right to data portability - you have the right to demand that personal data be transferred from us to another company, authority or organization. This right is limited to information that you have provided to us.

If you want to know more about data protection legislation and your rights, you can read more here http://eur-lex.europa.eu/legal-content/SV/TXT/?uri=CELEX:32016R0679

If you consider that our processing of your personal data does not take place in accordance with data protection legislation, please contact us, see the contact information section below. You also have the right to complain to the Data Inspectorate, which is the supervisory authority.

You can obtain information about which personal data is registered, by requesting a so-called register extract from us in writing.

Links to other sites

In the event that our website contains links to third party websites, websites, or material published by third parties, these links are for informational purposes only. When your personal data is shared with a recipient who is independently responsible for personal data, such as an authority, a bank, or other website, the recipient's privacy policy and information about personal data management apply.

Contact Us

Faro.se

(org. no. 920919-XXXX) is the personal data controller for the handling of your personal data. If you would like further information about how your personal data is handled, contact us by email to:

info@faro.se

Fårö Eke 8, 624 67, Fårö.

In case of contact, we want you to state your name, address, e-mail, telephone number in addition to your case. Replies will be sent to your email.

This information text was last updated on 19 Jan 2022 and is subject to change. If we make significant changes to the text, we will notify you no later than 30 days before the changes are made by publishing a new version on our website.